Jenai and Melissa met several years ago when they became colleagues at an international design agency called Beyond. There they collaborated on automating internal processes around onboarding and training, rolled out an AI Learning program based on optimized adult learning methodology, and partnered with Creative Tech around bots! They also launched a Diversity and Inclusion program using Design Thinking. Some of the innovations from this program included a plug-in designed to reduce bias when screening job applicants, an AI ethics policy, and a D&I Playbook entailing how to include accessible design in all the work the agency delivers.
